The Truth About Your Frustrated Customer

By Ann Kristine A. Peñaredondo | Life and Marketing Lessons

Sep 29

Were you one of the people who wished that this actress is a member of your clan?

There are many ways to tell the Internet connection story here in the Philippines. I, for one, is not exempted from it. If you remember, I had my own Internet Wars story.

Whatever it is that you say about our Internet connection, I will never forget what Genesis Reonico said on his digital marketing session recently. And this tell the truth about your frustrated customer.

A Filipino customer will not switch brands automatically unless he or she experienced something really, really bad.

– Genesis Reonico

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About the Author

Ann Kristine A. Peñaredondo is a Facebook Marketing Strategist who has managed and grew Facebook Pages of top shopping malls, lingerie, and dairy brands, as well as authors and experts in business, food, health, and education. Ann's podcast show, Pin To Top, is listed in Growth Mentor and Feedspot as one of the top podcasts for Facebook and marketing for 2020. Ann is also one of the Manila Workshop’s resident speakers and facilitators. She’s been featured in Jomar Hilario’s Online Show and book Virtual Careers, Wazzup Pilipinas, Astig.PH, Prime Influencers, Marketing in Asia, Thrive Global, and The Manila Times. Email her at